Refund and Cancellation Policy

Last updated: [ADD DATE]. DRAFT: have a licensed attorney review before launch.

Cancellation

Email [ADD BUSINESS EMAIL] with your enquiry or project reference. Enquiries can be withdrawn at no cost before a proposal is accepted.

Refund requests

Email the same address with your reference and reason. We review each request and reply within [OWNER TO SET] business days.

Before work begins

Payments made before work starts: [OWNER TO SET REFUND TERMS].

Work in progress and completed

Fees for work already completed and approved milestones are assessed against the proposal. Third-party costs already incurred may be non-recoverable where disclosed in the proposal.

Disputes

Payment disputes are reviewed in good faith; please contact us first so we can resolve it quickly.

Processing time

Approved refunds are returned to the original payment method within [OWNER TO SET] days.